Makli reads the client's account, checks their server, fixes what your rules allow and replies with what actually happened — in your WHMCS tickets, in your client-area live chat and for your staff.
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Makli plugs into WHMCS with one addon. The same knowledge, the same rules and the same audit trail everywhere it answers.
Reads every new ticket and its history, works through it, then replies, saves a draft for your team or leaves an internal note — you choose per department.
A modern chat inside your WHMCS client area. Logged-in clients get answers about their own services, invoices and websites — and real fixes where you allow them.
A staff assistant on every client and ticket page in WHMCS admin. Ask in plain words; Makli looks things up instantly and prepares changes for one-click confirmation.
No scripted chatbot loops. Every answer is built from what Makli just read in your WHMCS and on your servers.
"Please change the nameservers of brightbakery.pk to adam.ns.cloudflare.com and eve.ns.cloudflare.com."
"Your nameservers are updated to adam and eve at Cloudflare. It usually takes 12–24 hours to show everywhere; from now on your DNS records live in your Cloudflare dashboard."
"Mail to a Hotmail address bounces: 550 5.7.1 … part of their network is on our block list (S3150)."
"Microsoft is rejecting mail from one of our server IPs — your own settings are correct. Our team is handling the block and will update you here. Mail to other providers isn't affected."
"I've paid for six invoices in one transfer — receipt attached. Please activate everything."
"Thank you — invoices #10311, #10312, #10318 and #10325 now show as paid. #10313 and #10314 don't exist on your account; those amounts are part of #10312. A colleague will confirm the plan change."
"I forgot my cPanel login for my site. Can you send me the password?"
"Your username is brightbak. I can't show passwords, but here's a one-time link that signs you straight in — it expires shortly. Once inside you can set a new password."
123 of them only read — account checks, logs, DNS, invoices. The other 125 change something, and each one stays off, explains, asks you first or runs automatically — your choice, action by action.
Clients, services, add-ons, domains, invoices, payments, quotes, orders, tickets and your product catalogue — plus 162 WHMCS API commands, each with a reviewed access level.
You need: the Makli addon in WHMCS 8
Error and access logs, PHP versions and settings, email accounts and delivery, DNS zones, SSL and AutoSSL, files with backups, databases, cron, FTP and one-time sign-in links.
You need: your cPanel servers in WHMCS — nothing else
Subscriptions, mail, DNS, PHP, SSL, files, databases and FTP on Plesk servers.
You need: your Plesk servers in WHMCS
Accounts, email, DNS records, PHP, SSL requests, backups, files and databases on DirectAdmin servers.
You need: your DirectAdmin servers in WHMCS
Nameservers, DNS, locks, EPP codes, contacts and auto-renew through the registrar modules you already use in WHMCS, plus direct checks with ResellerClub and PKNIC.
You need: your registrar modules in WHMCS
Trace a payment, read gateway logs, match bank-transfer proof to the right invoice and — only if you allow it — record or refund within your rules. Stripe and PayPal checks built in.
You need: your WHMCS gateways
Find out whether a client's IP is blocked and unblock or allow it — the classic "I can't reach my site" fix.
You need: CSF on your cPanel servers
Hetzner Cloud status, power, reboot, password reset and backup actions, and read-only VM status on Proxmox.
You need: an API token in the Client Portal
Full website diagnosis (DNS, WHOIS, HTTP, SSL, firewall, account state), email routing and deliverability, mailbox and resource checks — in one step.
You need: nothing — built in
Also: Google Workspace checks, WHMCS licence diagnostics and read-only GitHub access for your own code.
Set each action to the level of trust it has earned — separately for tickets and for live chat.
Makli never runs it and never offers it.
Makli tells the client how to do it themselves, step by step.
Makli prepares it; your team approves it in WHMCS before it runs.
Makli runs it, checks the result and tells the client what happened.
Changes run only for the verified account holder. Guests and unknown senders get read-only help — never another client's data.
Test Makli replays real tickets and shows what it would do. Every change, reply and note is held back.
Short or detailed, friendly or formal, plain or technical, simple text or tables — chosen separately for tickets and chat.
Before Makli changes a file it saves a copy and checks the copy — then reads the result back.
Every check, every action and its result is logged against the ticket or chat it belongs to.
When a person is needed, Makli leaves your team a summary of what it found and what it already tried.
An agent that can act on your customers' accounts has to be trustworthy at every layer. These are the protections in Makli today.
Your organization is identified from its signed key — never from the request — and every record is scoped to it.
Two-factor authentication, bcrypt-hashed passwords, rate-limited logins, CSRF protection and short-lived, rotating sessions.
Makli does not train or fine-tune AI models on your data. Answers are grounded in what Makli just read in your systems.
Makli works inside the WHMCS you already run. Nothing moves, nothing is duplicated.
Upload the Makli addon to WHMCS and activate it. No template edits, no core changes.
Paste your organization's connection key. Every request between WHMCS and Makli is signed with it.
Products, prices, add-ons, payment methods, servers and policies are read from your WHMCS; you add your own rules on top.
Run Makli on real tickets in test mode — it changes nothing and posts nothing — then enable each channel when you're happy.
Estimated prices. Your first month is free — we measure your real queue, then quote a fixed price.
The final figure depends on your ticket mix, integrations and the actions you enable.
Work it out in a minute with our ticket cost calculator.
You install the Makli addon in WHMCS and connect it with your organization's key. When a ticket or chat message arrives, the addon sends Makli the context it needs — the client, their services, invoices and servers — over a signed, encrypted connection. Makli checks what is going on, acts within the actions you've allowed, and replies, saves a draft or leaves an internal note.
Only if you want it to. First run Test Makli on real tickets — it shows exactly what it would reply and do, while posting and changing nothing. Then choose per department whether Makli replies, saves drafts for your team or writes internal notes.
Only the actions you switch on. Each of the 125 actions that change something can be Off, Explain only, Ask me first or Automatic — separately for tickets and live chat. Changes run only for the verified account holder, and in Ask Makli every change waits for a staff member to press Confirm.
It tells the client honestly that a colleague will take over and leaves your team an internal summary: what the client asked, what Makli checked, what it found and what it already tried. In live chat, the client can turn the conversation into a ticket with one click.
Yes. It reads your products, add-ons, promotions, payment methods and billing settings directly from WHMCS, so quotes and answers match your store. You add your own instructions and company decisions on top, and Makli learns from how your team resolved past tickets.
Yes — separately for tickets and live chat: short, balanced or detailed; friendly, professional or formal; plain or technical; and plain text, light formatting or rich answers with tables and headings. Makli also replies in the language your customer writes in.
No. Makli does not train or fine-tune AI models on your data. You can also have client names, emails, companies, addresses and phone numbers replaced with placeholders before anything reaches the AI.
WHMCS 8 as your billing system; cPanel & WHM, Plesk and DirectAdmin servers; CSF firewall; your WHMCS registrar modules (plus direct ResellerClub and PKNIC checks); Stripe and PayPal; Hetzner Cloud and Proxmox; Google Workspace checks and read-only GitHub.
By the number of tickets and chats Makli handles each month. Your first month is free: we measure your real queue, then quote a fixed monthly price. Use the ticket cost calculator to see what a ticket costs you today.
Start with your real tickets in test mode. Nothing is posted until you say so — and your first month is free.
Tell us a little about your company. We'll set Makli up with you and run it on your real tickets in test mode first.