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Built for hosting providers · WHMCS, cPanel, Plesk

Support tickets, resolved before your team logs in.

Plugs into your helpdesk, billing and control panel. Fixes what the client could fix themselves, replies — or drafts one for your team.

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#48213 · Site shows 500 error

yourshop.com · Business plan · invoices paid

Resolved in 6.2s
  1. Matched account in WHMCS · plan Business · invoices paid 0.4s
  2. Read cPanel error log: PHP memory limit (128M) exhausted by a plugin 1.3s
  3. Raised memory_limit to 256M in MultiPHP INI — allowed action: edit-php-settings 3.9s
  4. Verified: site returns 200 · load 1.1s 5.8s

Reply sent to customer

Hi Dana — one of your plugins was running out of PHP memory, which caused the 500 error. I raised the memory limit for your account to 256 MB and confirmed the site loads normally again (checked 02:14 UTC). Reply here if anything else looks off.

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What you can expect from Makli

Beta results from 10 customers — 7 hosting providers and 3 MSPs in production.

30%

Replies handled fully automatically

+50%

Resolved with ready-to-send drafts

1.4 days

Faster ticket closure

42%

Fewer messages per ticket

Results observed during private beta deployments. Metrics vary depending on ticket type and workflow configuration.

Works inside the systems you already run.

Makli reads the account, the servers and the invoices in place, and acts there — nothing migrates, nothing is duplicated.

Connected to

Hosting

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WHMCS
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cPanel
Plesk
DirectAdmin
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eNom
Cloudflare

Built to make your customers feel heard, not handled.

Forget the usual chatbot loop. Makli reads the account, does the work and replies with what actually happened — faster answers, less back-and-forth, no scripts. Real help, because good support shouldn't make people want to leave.

Ticket #48213 · Priority high Support Sent 02:14 · via WHMCS Resolved
1

Customer writes

D

My site has been showing a 500 error since I installed a new plugin. Please fix this asap, I have customers trying to check out.

2

Makli checks & acts

  1. Matched account · plan Business · invoices paid 0.4s
  2. Read cPanel error log: PHP memory limit exhausted 1.3s
  3. Raised memory_limit to 256M (allowed action: edit-php-settings) 3.9s
  4. Verified: site returns 200, load time 1.1s 5.8s

Resolved autonomously in 6.2s · audit log attached to the ticket

3

Makli replies

M

Hi Dana — thanks for flagging this. The new plugin was running out of PHP memory; I raised your account’s memory limit to 256 MB and confirmed the site is loading normally again (checked at 02:14 UTC).

If you see any further errors, reply here and I’ll take another look straight away.

Security and privacy first.

Built for secure production use, with full control over customer data.

  • Makli does not train AI models on your customer data
  • Customer data can be anonymized
  • Strict tenant isolation — each company runs in a fully separate data environment
  • Remote agent can be deployed inside your own infrastructure
  • Regular third-party security audits

Every action is one you switched on. Nothing else.

Learns from your docs and tickets

Answers follow your products, prices and policies — not generic hosting advice.

Permissions per action

Anything a client can do in their own panel — DNS, PHP version, email accounts, refunds within policy. Grant each one separately, per brand.

Several brands, one seat

Reseller tiers and white-label brands each keep their own voice and rules.

Knows your current pricing

Quotes the right plan, upgrade or promotion in every sales conversation.

Your procedures, encoded

Turn your best support runbooks into steps Makli follows every time.

Reads attachments

Screenshots, invoices and logs your customers attach are read and acted on.

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“We used to work through the same tickets every night — PHP limits, DNS that had not propagated, invoice questions. Makli clears most of them before we log in. Our support costs are down over 20%, and we answer customers more than 55% faster. We ran it in draft-only mode for the first week to check its work, and it has been running ever since.”
Junaid Omer
CEO, creativeON

Pricing that scales with your queue.

Every plan starts with a free trial on your real tickets.

Launch

$299/ month

1,000 tickets / month

  • Auto-resolution, level 1
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  • 3 integrations
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$799/ month

5,000 tickets / month

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Custom

Unlimited tickets

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Frequently asked questions.

It connects to your helpdesk, billing and control panel. When a ticket arrives it looks up the customer, does what you’ve allowed it to do in the client’s own account, and replies — or leaves your team a ready-to-send draft. Every step is logged on the ticket.